You will likely fall into 1 out of 2 categories if you are looking for a tow service – either you are stuck on the side of a highway and things are looking quite dreadful or you have a car that you must get from point 1 to point 2 anytime in the future. If you fall into the 1st category, there are several significant questions that you must really ask to make sure that you hire the correct tow company.
Know the Company
First of all, you must know the company. How much experience does the company have? Is the company a member of any automobile organization? Look for reviews on websites like Google and Yelp or look for their Facebook pages. Towing cars is a dangerous industry. That is why keeping the business alive for many years is a sign of a good company.
Contact the Company
You could tell much about the company simply from the individual who answers your call. Is he/she friendly? Is the person knowledgeable? This is the best time to know more if you did not see much info online about the firm. Does the company have a lot of drivers? Are the drivers contracted or employed?
It is best that you go to their trucks once you are satisfied that the people and the company are good. What are the make and model and the year of the tow truck they are using? Various trucks have various capacities and capabilities. Be sure that the company’s truck could handle the special concerns if your car has any of it – things like it must be towed in a particular configuration or on the bed of truck. How frequent do their equipment and trucks get maintenance? Is maintenance contracted out or completed in-house? Does the company have a lot of trucks in their convoy? How fast could one be sent if required?
Move onto the job specifics if everything is okay by this point. What is the planned destination? Where do you want to be picked up? How much time does the truck require to reach the destination? Would the driver be capable of calling you as soon as he or she is close to the pick-up location?
Lastly, ensure that you talk about payment before putting down your phone. Are there extra fees, such as travel fees or hookup fees? What kinds of payments are acknowledged? Nowadays, more firms are able to accept debit cards and credit cards. However, that has not been the case always, and there are firms that still would only accept check or cash.
If you fall in the 2nd category, here are questions to ask:
- My vehicle has unique requirements. Do you have trucks capable of towing my car?
- Do you acknowledge insurance?
- How much time needed before you will arrive?
- Do you know a mechanic near my location?
- What’s the overall cost?
- Do you accept debit or credit card?